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Organizations invest heavily in enterprise software to improve performance, streamline operations, and make better decisions. Even the most advanced tools can fall short, not because of their capabilities, but because of how they are adopted.
At Strategic Maintenance Solutions (SMS), we have seen this challenge repeatedly across industries. For more than twenty-five years, our team has helped organizations in manufacturing, energy, life sciences, and other sectors implement and optimize Enterprise Asset Management systems such as IBM Maximo. What we have learned is that the success of any implementation ultimately depends on how effectively people use the system.
When teams struggle to navigate new applications, efficiency suffers, and the return on investment declines. Recognizing this, SMS partnered with Apty, a leader in digital adoption technology, to deliver a more effective way for users to engage with Maximo. The result is MaxAdopt, an integrated solution that combines SMS’s deep Maximo expertise with Apty’s in-app guidance and analytics platform.
Introducing MaxAdopt: Digital Adoption for Maximo
MaxAdopt was developed to make using Maximo simpler, more intuitive, and more productive. The platform embeds contextual help, guided workflows, and process validation directly into Maximo. Instead of relying on static documentation or lengthy training sessions, users receive real-time guidance while they work.
This approach turns every interaction into a learning opportunity. Employees are not just completing tasks – they are gaining confidence in the system, following the correct processes, and providing cleaner, more reliable data.
The Digital Adoption Advantage
Through MaxAdopt, organizations can:
- Accelerate onboarding and reduce the time required for employees to become productive.
- Improve compliance and data accuracy by guiding users through workflows and enforcing validations.
- Identify bottlenecks or areas of confusion using built-in analytics that capture real user behavior.
- Maintain compatibility with major browsers (Chrome, Edge, and Firefox) with no installation required beyond a secure extension.
- Deploy and manage the solution easily, thanks to its no-code configuration and lightweight technical footprint.
A Partnership Built on Enablement
Omar Chaar, Director of Solutions and Sales Engineering at SMS, led the partnership initiative with Apty. As he explains:
“Digital adoption is a critical component of every implementation and upgrade. Our desire to see customers successfully utilizing the tools we deliver and making informed decisions with real data led us to explore how to modernize the services we offer. Partnering with Apty solves that.”
By integrating Apty’s digital adoption platform with SMS’s long-standing Maximo expertise, MaxAdopt ensures that customers do not just implement technology – they master it.
Redefining What Adoption Looks Like
Traditional training often ends when the classroom session concludes. MaxAdopt extends that experience into the live application. Users receive the right information at the right moment, which reinforces learning and reduces reliance on static materials.
Leaders also gain access to data-driven insights about how employees interact with the system. This visibility helps organizations understand where additional support may be needed and where workflows can be improved.
Beyond user guidance, MaxAdopt provides deep analytics on how employees interact with Maximo. It captures data such as workflow completion rates, field-level validation errors, time spent per task, and navigation patterns.
This insight allows organizations to identify where users encounter friction and to refine business processes accordingly. Leadership teams can use these analytics to quantify adoption success, validate process compliance, and support continuous improvement initiatives tied to operational KPIs.
The Bottom Line
Software alone does not transform a business. People do. MaxAdopt gives those people the clarity and confidence to use Maximo effectively, ensuring that technology investments deliver measurable results.
To learn more about MaxAdopt for IBM Maximo or to schedule a demonstration, visit www.sms-inc.net or contact the SMS team directly at services@sms-inc.net.
